---
title: "How We Manage Your Traffic: Load Balancing Vs Bonding"
description: We carefully manage your internet traffic to ensure everything runs smoothly. Here's an overview of how we handle your connection and what to do if you need help with specific applications.
---

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March 6, 2025

# How We Manage Your Traffic: Load Balancing Vs Bonding

## We carefully manage your internet traffic to ensure everything runs smoothly. Here's an overview of how we handle your connection and what to do if you need help with specific applications.

**General Traffic: Load-Balanced for Efficiency**

Most of your user traffic—like browsing, streaming, and general downloads—is sent out directly over **load-balanced 5G connections**. This allows us to maximise available cellular resources, delivering efficient and fast internet service.

 

**Sensitive Traffic: Routed Over Bonded Circuits**

Some applications require a more stable, consistent connection, such as:

- **Calls and VoIP** (on standard ports)
- **Remote Desktop**
- **Standard VPNs**

For these, we use **Deep Packet Inspection (DPI)** to detect and prioritise sensitive traffic, routing it over your **dedicated** **bonded circuit** for maximum stability and performance.

 

**What About Non-Standard Applications?**

Applications like **online banking platforms**, **non-standard VoIP or VPN ports**, and other niche services are **not included by default** in our traffic steering rules. However, we’re happy to help if these are critical for your needs.

**Here’s how you can request support:**

1. **Reach Out**: Contact our support team and let us know which specific applications or services require stable connectivity.
2. **Custom Rules**: We’ll create **custom traffic rules** for your system to ensure these applications are routed correctly and perform seamlessly.

 

**Experiencing Issues? Let Us Help!**

If you’re facing challenges with certain applications, sites, or service please don’t hesitate to contact us and we'll work to ensure they run smoothly!

- [FAQs](https://rtfm.digitalavenue.co.uk/faqs)
- [Getting started](https://rtfm.digitalavenue.co.uk/getting-started)
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